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Frequently asked questions
Orders, Payments & Promotions
Q - What payment methods do you accept?
We currently accept Visa, MasterCard, American Express, PayPal.
Q - How do I use my E-Gift Card?
Retrieve your E-Gift Card via email. Enclosed in the email is a gift card code which you can apply at Checkout. Your gift card will be deducted from your cart total.
E-Gift Card Codes can be combined with a discount code.
Q - How do I apply my Discount Code?
Discount codes can be applied to your order at Checkout. Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers.
Q - I'm placing an order as a gift, how do I make sure no prices are shown in the order?
Invoices are sent to via email so no prices are ever shown in any packages we send out.
Q - I want to give my friend a Gift Card, how will it be sent to them?
Our Gift Cards come in the form of an E-Gift Card and are sent via email. Put in your own email address at checkout. By doing so, you will receive an order confirmation email and the E-Gift Card. Once you receive the E-Gift Card, you have the option to print or email it forward to your friend.
Q - Are the products 100% authentic?
At Olive Tree, we work directly with each brand, never purchasing from third parties and ensuring all products go through the FDA approval process. Our products come direct from Korea.
Cancellations, Returns & Damages
Q - Can I make changes to or cancel my order?
We try to get your orders out as fast as possible. So its unlikely we’ll be able to cancel the order but feel free to send us an email at email@example.com and we’ll see what we can do.
Q - What is your return policy?
We are happy to accept returns on both new and unused products within 14 days of receipt. To speed up the process, please include the name and order inside the parcel.
The refund will be processed after we have received the item and checked that it is in its original condition.
Unfortunately, we are unable to refund your original shipping charges. Return shipping is at the expense of the customer in the event your products are to be returned to us.
Q - Can I exchange a product?
We do not offer direct exchanges on any of our products.
Q - An item in my order was damaged?
Please send us an email at firstname.lastname@example.org with your order number, full name and an image of the damaged item and we’ll be happy to help you!
Q - What countries do you ship to?
Currently we only ship within Switzerland.